April 26, 2011 David D Alspach, Partner – Financial Advisor
FPL Financial Strategies came to DataTalk after evaluating many phone system alternatives. Our business had grown; we were moving our office and changing data / phone connection providers. We had used a Cisco phone system and data network that was shared with a business affiliate. This was FPL’s first stand alone phone system. I had last purchased a phone system in 1992 when starting another business. Systems have changed since then both in how phone service is provided and that data networks are actually available for small business. The key factors in making the decision came on several fronts including ongoing long term system costs but the priority was that our phone and data networks have to work or we are out of business on two fronts.
DataTalk has been an icon in central Ohio phone system providers and has numerous substantial clients. This factor gave us some certainty that they would be here to service the system they installed. We also toured their facility and met with the service technicians as well as the sales staff. The staff at DataTalk was able to explain the system features in a way we could comprehend as well solve our needs of incorporating several complex data issues. We chose a Cisco 540 VOIP system to provide both telephone and data connectivity to our desktops as well as an interface to our home office. The VOIP interface simplified wiring in the existing structure and provides more options for upgrades than conventional digital systems. This system has the flexibility for growth as well as some of the robust features available in the high level Cisco systems. It was a good match for our current needs as well as for the foreseeable future.
The real test for DataTalk came as the installation of the system was pushed up from a three week window to a ten day race. This was due to the phone / data service provider giving an expected date and then scheduling one well ahead of that. The team at DataTalk was able to coordinate with the service provider, our real estate move schedule and our home office data provider. DataTalk ordered the system configured it in their facility, added necessary wiring in our new space and coordinated with our computer technology vendor during that 10 day time period. On move day, the conversion from a different service provider, migration of the phone numbers and getting us up and running was accomplished in one afternoon. We didn’t miss a beat and had access to our data as well as phone service. This ease of conversion was a big relief for all of our partners and associates. It was one of the things the staff at DataTalk had promised all along while rose to the occasion with the accelerated move.
The follow up service with DataTalk has been good to get some of the details associated with our new location incorporated into our phone and data system. If we had to make the decision again, we would make the same choice as we are satisfied with the solution that will be a part of our business for some time to come into the future.
April 20, 2011 Mack Corbin - Vice President
I want to thank DataTalk for the recent installation of our Cisco VOIP Phone System. Our decision to pay a little bit more paid off. Also, we are happy to see our monthly telecom bill reduced by networking our Pennsylvania office. We now have one seamless communication solution for our entire company. Keep up the good work and "go Cisco"!
July 30, 2010 Jessi Weithman - IT Manager Westerville Library
I enjoyed working with you on the phone project and appreciate the support and information you provided us throughout the project. I am happy to be leaving the library in such a good position from a technology standpoint and part of that positioning is a solid tecommunications solution.
May 10, 2010 - JetSelect Aviation
I would like to take a moment of your time to tell you a little bit about my experience with Data Talk. My name is Andrea Zarley with JetSelect Aviation. Currently my position is the Flight Department Administrator. I have been in Aviation now for 14 years and have been dealing with phone systems/phone providers for 12 out of those 14 years. I can honestly say that not only does the phone system have every capability that we need and more, but it also comes with one of the most professional companies and staff that I have ever dealt with. Steve is not just the “sales guy” that sells you the system and then disappears. He is evolved from the first day on. For the install I dealt with Carrie and Derrick. Derrick made sure he had everything ready to go before he pulled the plug on our old system. By doing this our business phones were only down for a fraction of time. Which was very important to us as we are a “on demand charter” company. They were very accommodating, very professional as well as very informative about the product they were installing. Carrie took time to make sure that every employee was properly trained prior to leaving. We have had the system for almost a year now and have NEVER had one problem with the phones or the system. There have been several questions that have come up as expected after installing a new system but all we have to do is call Carrie or Derrick and within seconds we have the answers.
In all…. I can’t say enough wonderful things about the whole Data Talk team. They work with you and for you until you are 110% satisfied and even after that they do follow ups just to make sure you are continually happy with the product.
Please feel free to contact me if you have any questions or concerns. I would be more than happy to talk to you. My direct dial here is 614-338-4396. If you would like to come in and see how the system operates in our company I would be happy to show you that as well.
Thank you so much for your time,