The Emerald ICE features two powerful models of voice processing systems and a third robust unified messaging center that handles voice and email messages from a browser interface. It simply means that with Unified Messaging the Emerald ICE can help your company increase productivity and improve customer communications by consolidating voicemail and email into a single inbox.

Unified Messaging - uCMC
Unified Messaging allows users to direct voice messages and email messages to a single inbox that can be viewed and handled via the user's computer.

What does that mean to you? It simply means that with Unified Messaging the Emerald ICE can help your company increase productivity and improve customer communications by consolidating voicemail and email into a single inbox.

Voicemail Systems
Both models feature 8 ports, allowing 8 simultaneous calls to be handled when you need it. For the budget-minded, the flashed-based systems provide a comprehensive feature-set and 3 hours message storage. The hard drive-based model features all the advanced features and 180 hours of message storage.

Integrated Voicemail
Eliminate worries about losing calls or missing opportunities with Tadiran’s Emerald ICE advanced 8-port voicemail featuring auto attendant, dial by name directory, and flexible message handling. You get all this and a whole lot more without sacrificing any digital or analog extension ports! Audio Help User Guide. Increase productivity by quickly locating the specific features you are seeking at the simple touch of the help button on the telephone.

Audio Help User Guide
Increase productivity by quickly locating the specific features you are seeking at the simple touch of the help button on the telephone. The Audio Help User Guide guides you through the many features of the Emerald ICE with intuitive audio voice prompts, eliminating valuable time spent searching through manuals.

Personal Call Director - available in uCMC
Each mailbox user has the option to map the functionality their callers hear. Personalize your greeting and even transfer callers to your cell phone! Your greeting might say, "Hi this is Joe, sorry I missed your call. To leave me a message press * now. To reach my assistant Beth- press 1. To talk to the service manager -press 2, or if you would like to reach me on my cell phone press 3." You can also schedule this greeting (or CCR) to only play during certain hours and will default back to your standard greeting at other times of the day/week.

UCMC Features
• Admin over LAN
• Auto attendant
• Automatic message cleanup
• Automatic nightly back ups
• Broadcast announcements
• Call screening
• Call supervision
• Custom Call Routing (time sensitive greetings)
• Custom Call Routing (menus)
• Customizable reports (such as port statistics, blockages, etc.)
• Definable delivery type (immediate, future)
• Dial by name
• DTMF administration
• End of recording alert
• Envelope information
• Expert mode
• Forward messages via email
• Group lists – private and public
• Guest mailboxes
• Holiday greetings and actions
• Intercom paging
• Linking mailboxes
• Listen and dial using CID
• Mailbox – scheduler
• Mailbox linking
• Message delivery options – normal, urgent, confidential etc.
• Message intercept
• Message playback, skip, save and forward
• Modem – remote access for programming (optional)
• Network monitoring of activity
• Non-receipt notification
• Operator per menu
• Operator scheduler (time, day and date)
• Outlook integration
• Paging and PageQ integration
• Personal Call Director
• Programmable Class of Service
• Programmable message playback order
• Programmable MWI
• Programmable outcall notification
• Programmable time and date
• Programmable trunk access code
• Proof of delivery notification
• Real time system status
• Remote changing of operations mode
• Remote administration (TCP/IP)
• Remote shutdown
• Remote system greeting maintenance
• Security code – system and personal
• Silent monitor
• Silent monitor record length
• Single digit menus for personal mailboxes
• SIP integration*
• SMS message alerts
• Temporary greeting – system and personal
• Text message alerts
• Trunk specific greetings and routing
• Undelivered message notification
• Unified Messaging Integration – POP3 / SMTP, IMAP