DataTalk

Electrical power is a good thing — until it’s not.

As business owners and managers, we like to think we’re the power behind our business. Wemake the decisions, work with customers or clients, conduct the training, the hiring, the firing andmuch more.But the truth is, much of our business runs on electricity. It’s electricity that powers our equipment,phones, computers, printers, scanners, fax machines, security system …

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Are You Prepared? Business Continuity and Disaster Recovery

From ever-changing cybersecurity risks to the need to now plan for business resiliency inthe face of a global pandemic. Not having a plan is no longer an option. You have workedhard to open your business and keep it running and losing it to a disaster would be financiallydevastating for you — and your employees.The following …

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Deliver a Positive Customer  Experience with a Contact Center

Every contact you have with a customer allows you the opportunity to increase revenue.  How you handle customer contacts affects your bottom line.  Big businesses efficiently handle customers by building large, expensive call centers staffed by  hundreds of sales and support representatives. Their goal is to never keep a customer waiting and to  quickly respond …

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Hosted IP PBX vs. Premise-Based IP PBX: What’s the Difference?

One of the leading challenges every business faces is keeping overhead low. If your business is still using landlines or Public Switch Telephone Network (PSTN), you’re missing an opportunity to not only lower overhead costs but to improve productivity. The opportunity is in using Voice over Internet Protocol network (VoIP) for your business communications — …

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Types of Business Phone Systems & Their Pros and Cons – What to Know

If you own and run a business, investing in a business phone system is a necessity, whether it’s for internal or external communication. As far as a solid business phone system is concerned, there are a few factors to consider. These systems include the full phone system (physical desk phones or virtual phone service), the …

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Internet Phone Providers vs. BYOD: The Pros and Cons of Using Personal Phones at Work

Understanding how to balance bring-your-own-device policies to create a win-win situation that coincides with your internet phone providers Why Would Employees Use Their Personal Phones For Work? This is a fair enough question that every business needs to address. Superficially it comes off that employers would be asking their employees to utilize one of their …

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