Countless senior living communities in Columbus OH rely on our Philips CarePoint system, and here’s why! All of us at Data Talk are very proud to be a top provider of the Philips CarePoint System for senior living communities throughout the Columbus OH area, because we understand how today’s telecom technology has significantly enhanced resident […]
Although SIP trunking and VoIP technology are similar, there are some differences that business leaders should know! The telecom world is constantly evolving with the latest and greatest technologies, and each of these tech-savvy options offer various benefits for both small and large businesses. Two of our more popular telecom technologies include VoIP phone services
What’s The Difference Between VoIP Technology & SIP Trunking? Read More »
2025 is right around the corner, and there are many telecom industry trends that’ll impact the entire marketplace next year! A recent Statista report has shown that 2024 was the best year for the telecom industry in over 10 years, with just over $1.6 trillion being spent on telecom products and services. This indicates a
Telecom Industry Trends That’ll Grow In 2025! Read More »
A lot of e-commerce companies lose revenue due to their shopping cart abandonment rate, and here are 5 tips to fix this crucial business metric! There’s no denying how online shopping has become the new face of retail throughout essentially every industry, but e-commerce comes with all sorts of different advantages and pitfalls. Although you
5 Tips To Reduce Your E-Commerce Website’s Shopping Cart Abandonment Rate! Read More »
Every business needs to start tracking these important telecom KPIs! Telecommunications have been around for decades, but there are newer data-driven performance sales factors that are tracked using key performance indicators (KPIs) to give a competitive edge for businesses of all sizes. These valuable insights make it easier for business leaders to make informed investments/decisions,
Important Telecom KPIs For Every Business To Track! Read More »
VoIP QoS (Quality of Service) is crucial for every business in Columbus Ohio! If your business team is currently struggling with your VoIP phone system, it could mean that you need to get your system professionally inspected. Even if you have fast and high-quality internet, it’s possible to experience voice quality and other telecom issues.
Everything Columbus Ohio Entrepreneurs Should Know About VoIP QoS! Read More »
It’s time for business leaders to begin preparing their telecom strategies for 2024! The telecom industry has remained one of the most competitive industries throughout this year, and things don’t look like they’re going to be changing anytime soon in 2024. In order for businesses to remain successful next year and in the years ahead,
Five Upcoming Telecom Industry Trends For 2024! Read More »
The Data Talk team can help you establish a hosted call center, so here’s what you need to know about them! The customer service world has evolved a great deal in recent years, and now countless companies are reaping the rewards of a hosted call center. Unlike traditional call centers that require businesses to maintain
First call resolution (FCR) is a huge call center metric, so it’s crucial for business leaders to know how to optimize it! One of the most important metrics for any call center is first call resolution (FCR), which is also referred to as first touch resolution and first contact resolution. FCR essentially is the overall
What Exactly Is First Call Resolution, And How Can You Improve Your Company’s FCR Rates? Read More »
CRM platforms are supporting small businesses in a variety of ways that you should know about! For businesses that already use a CRM platform, it’s probably difficult to imagine what your daily operations would be like without it. CRM stands for customer relationship management, and it’s revolutionizing how businesses maintain the most important data oriented
Top Four Benefits Of A CRM Platform For Small Businesses Read More »
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