Industry Trends

5 Tips To Reduce Your E-Commerce Website’s Shopping Cart Abandonment Rate!

A lot of e-commerce companies lose revenue due to their shopping cart abandonment rate, and here are 5 tips to fix this crucial business metric! There’s no denying how online shopping has become the new face of retail throughout essentially every industry, but e-commerce comes with all sorts of different advantages and pitfalls. Although you

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telecom KPIs for virtual phone systems from Data Talk

Important Telecom KPIs For Every Business To Track!

Every business needs to start tracking these important telecom KPIs! Telecommunications have been around for decades, but there are newer data-driven performance sales factors that are tracked using key performance indicators (KPIs) to give a competitive edge for businesses of all sizes. These valuable insights make it easier for business leaders to make informed investments/decisions,

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Everything Columbus Ohio Entrepreneurs Should Know About VoIP QoS!

VoIP QoS (Quality of Service) is crucial for every business in Columbus Ohio! If your business team is currently struggling with your VoIP phone system, it could mean that you need to get your system professionally inspected. Even if you have fast and high-quality internet, it’s possible to experience voice quality and other telecom issues.

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What Exactly Is A Hosted Call Center & How Is It Different Than A Traditional Call Center?

The Data Talk team can help you establish a hosted call center, so here’s what you need to know about them! The customer service world has evolved a great deal in recent years, and now countless companies are reaping the rewards of a hosted call center. Unlike traditional call centers that require businesses to maintain

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What Exactly Is First Call Resolution, And How Can You Improve Your Company’s FCR Rates?

First call resolution (FCR) is a huge call center metric, so it’s crucial for business leaders to know how to optimize it! One of the most important metrics for any call center is first call resolution (FCR), which is also referred to as first touch resolution and first contact resolution. FCR essentially is the overall

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Top Four Benefits Of A CRM Platform For Small Businesses

CRM platforms are supporting small businesses in a variety of ways that you should know about! For businesses that already use a CRM platform, it’s probably difficult to imagine what your daily operations would be like without it. CRM stands for customer relationship management, and it’s revolutionizing how businesses maintain the most important data oriented

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AI technology is revolutionizing call centers via unified communications

How Artificial Intelligence Is Revolutionizing Call Centers

Artificial intelligence is changing how call centers maximize their customer experience, and Data Talk’s technology has your team covered! In today’s competitive workplace, customer experience truly is everything in terms of differentiating competitors from one another. In recent years, we’ve all seen how artificial intelligence (AI) has improved personal client communications, enhanced business productivity, increased

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Valuable Ways Call Recording Can Benefit Your Business!

Call recording is a very valuable feature of VoIP phone systems for every business! Most businesses are constantly looking to improve their operations and everyday efficiency, which is one reason why VoIP phone systems are so popular in 2023. There are countless features that businesses benefit from when they go the VoIP route with their

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