Telephony Features Within A Cloud Phone System For Small Businesses That Support Remote Workforce Teams

It’s important to understand the full functionality of the many features found within a cloud phone system for small businesses!

There’s absolutely no denying how countless businesses have formed remote workforces over the past year due to the COVID-19 pandemic, and these changes to daily business operations have made communication efforts absolutely critical for any company’s long-term success.

Although it’s safe to say that a lot of traditional small business phone systems simply aren’t cutting it for remote workforces anymore, many business leaders are choosing to invest in a cloud phone system for small businesses to better maintain the overall productivity of their team.

The DataTalk team has always been committed to supporting business teams of all types when it comes to bringing their operations into the cloud, but we also understand how this support should go to the next level by helping professionals better understand how exactly they can utilize these cloud-based phone systems to their full advantage.

Below we’ll be going over some of the more intricate details associated with some of the must-have features within these cloud-based phone systems, and how these features particularly benefit remote workers. And as always feel free to contact us online when you’re done with the article to get in touch with our team and learn more about how these features can foster your company’s continued growth!

Important Telephony Features For Small Business Leaders To Keep In Mind

One of the more unfortunate effects of the pandemic upon small businesses has been in consumer behavior towards larger, corporate entities that provide an added convenience factor that a lot of smaller companies don’t provide. This consumer trend has made it increasingly more important for small businesses to distinguish themselves amongst their corporate competitors via improved customer services and other less tangible factors.

One of the best ways for small businesses to improve their customer services is by investing in a cloud phone system that makes it a lot easier to provide benefits to customers.

Some of the most important telephony features within a cloud phone system for small businesses include the following:

VoIP Functionality

There’s absolutely no denying how VoIP business phone systems provide exponentially higher functionality capabilities for employees as compared to generic landlines, and what’s also great about going the VoIP route is that these phone systems tend to be more affordable as compared to landlines as well!

That’s why any small business that’s still utilizing a landline should highly consider an upgrade into the digital age. There simply is no need for business leaders to be wasting their hard-earned investment capital on data and voice plans when VoIP systems will combine these together.

It’s also important to note that many popular carriers like CenturyLink and Comcast have more than likely converted you into their own VoIP system, but they’re actually still charging you as if these transitions never occurred! We know that sounds crazy, but your traditional phone lines are simply too outdated to maintain any longer; and this is particularly the case if your company’s workforce is primarily working remotely.

VoIP service providers like DataTalk will help you better ensure that your business is obtaining the latest industry solutions towards a cutting-edge business phone system that provides flexibility, affordable costs, high-quality audio and many other advanced features that we’ll detail below!


Auto-attendant is a widely used feature found within cloud-based business phone systems for a whole variety of reasons, and this feature is particularly important for small businesses that want to cut down on overhead costs and make sure that they’re never missing a call.

Auto-attendant essentially is a voice menu system that efficiently transfers each of your callers to the appropriate team members without the necessity for a full-time receptionist. This type of automation not only reduces your company’s costs, but it also improves your customer services by better providing more efficient routing to proper extensions and getting callers to the information/expertise they’re looking for in very short periods of time.

Call Forwarding

Call forwarding features are particularly important for small businesses, and this is mainly because small business teams can’t always have someone ready to answer every single call during busy days or days when you’re simply away from the office.

What call forwarding does is establish a direct connection between office numbers and employee cell phones, so you can turn your call forwarding on when you know you’ll be on the go.

This type of call redirection was much more complicated if not impossible just a handful of years ago, but today small businesses can seamlessly implement this type of all-important redirect.

Voicemail To Email

Every small business leader knows how tedious it can be to properly manage a company’s voicemail, and this is particularly troublesome if you’re a growing company that’s still utilizing landlines.

But when you upgrade to a cloud based business phone system, you can ensure that each and every voicemail you receive is digitally transcribed and directly sent to your most important email accounts. This then makes it possible to check up on your voicemail message from just about any location, which of course goes a long way during these remote-working times.

What’s also great about voicemail to email is that you can forward certain voicemail messages just like you would with emails, which can improve your company’s overall response to particular client requests/needs. Another important consideration to keep in mind about this feature is that voicemail transcriptions are available, which can make understanding certain messages A LOT easier!

Call Routing

Call routing is a telephony feature within cloud-based business phone systems that allows you to direct calls to particular extensions, and these redirects are based upon the specific criteria that you establish. So this feature is something that coincides directly with Auto Attendant.

Your callers and potential clients will be able to more efficiently reach the people within your organization that they need, which makes it a lot easier to make the most out of these opportunities and never miss important calls!

Call Queuing

Call queuing is an important telephony feature for any small business that just so happens to frequently experience a high-volume of calls on a daily basis. Although this is of course a really good problem for any business to have, it’s still important to make sure that your on-hold callers feel attended to and that you genuinely appreciate their patience while they wait on hold to speak with one of your representatives.

Call queuing also allows for callers to place their number within the queue, so they can actually hang up and count on your team calling them back when it’s their turn!

Reach Out To The Telecommunications Experts At DataTalk To Learn More About How A Cloud Phone System For Small Businesses Can Benefit Your Company!

DataTalk has helped countless businesses when it comes to transitioning their phone system to the cloud, and we’ve supported even more companies during the pandemic as they transition their workforce to remote working.

The above telephony features that we discussed above are just a few of the features that all small businesses should implement within their cloud-based phone system, and you can always reach out to us online or call us at 614-784-7100 to get in touch with our team and learn more about how we’re helping small businesses become more flexible within our ever-changing work environments!