Shopping for a business phone system can be a lot easier said than done!
Today’s modern phone systems are packed full with all sorts of different features that help business leaders and employees with their daily lives. Understanding all these features can be overwhelming at times, and a lot of business leaders find it difficult to differentiate their options in the business phone system marketplace.
The Data Talk team is here to help you understand what your unique needs are as a company, and how your unique needs will ultimately lead you to optimized phone system packages. Below are some important shopping tips to keep in mind when it comes to narrowing down your best options of business phone systems!
Determining Your Company’s Needs
The very first thing every business team must do when they’re in the process of shopping for a phone system is thoroughly consider their needs. This means that you’ll have to keep in mind how you and your employees will interact with each other and your customers through your new phone system, and which features you think will be most valuable.
Below are some key factors to keep in mind when determining what your company’s needs are for your new phone system:
Your Company’s Size
If your company is rather large and experiences a really high call volume each day, then you’ll likely need to consider features like call recording, real-time monitoring and comprehensive data analysis.
If your company is on the smaller end of the spectrum, you may not necessarily need these types of advanced business phone system features. It’s also important for business leaders to consider not only just their current company size, but also how large they plan to grow within the next few years. Certain options like VoIP phone systems can help you seamlessly scale the overall size of your system with just a few clicks!
Where You Conduct Your Business
If your company is primarily working within an office, then it’s a good idea to consider actual phone desks for your team. But if you’re like many other companies and have transitioned to remote working, then you’ll undoubtedly be much better off using a cloud-based business phone system that’ll make things more organized for your entire organization.
How Your Employees Will Utilize Your New Phone System
Getting a glimpse into how exactly you and your business team will utilize your new phone system can be very insightful in terms of figuring out which features will be of most use to you.
A common example of this would be call recording or auto-attendant being a useful feature for your employees when they’re going to need to interact directly with your customers on a daily basis. Another example would be making the most of call conferencing when you know that your remote team is going to need to keep in regular contact with each other.
Figuring Out Which Phone Features Your Team Needs
The next part of the business phone system shopping process is to figure out which features would be most useful for your team. This means coming to understand what types of capabilities will benefit your unique business strategies, because sorting through your different options will largely depend upon specific features.
Some of the most common phone system features that business leaders should consider include the following:
- Call conferencing
- Mute/Hold options
- Cold/Warm transfers
- Call recording
- Voicemail to e-mail
- Auto attendants
- Integration with CRM systems
- And much more!
Comparing Your Options
Once you’ve come to understand the types of features you’re going to need from your new phone system, you’ll then be ready to start shopping around. It’s important to consider many different factors beyond price when you’re comparing your preferred options, though.
When you’re trying to evaluate your options, consider asking our specialists specific questions about call security, quality and customer support features. It’s also a good idea to consider reading online reviews about specific products to ensure that you’re investing in a system that will provide you with the support that your team needs.
Partner With Data Talk For Your Company’s Business Phone System!
Data Talk has become a leader in the business phone system industry for many reasons, but one thing you can count on from our experts is unparalleled customer service. Our specialists will do whatever it takes to ensure that your business communications and data storage are simple for your employees and customers, and our team will support you throughout your shopping process from your initial consultation to the implementation and support of your new system.
Contact us online or call us at 614-784-7100 to get in touch with our team today and learn more about how we can support your company with a new business phone system!