PBX Phones for Your Business | DataTalk

Our PBX guide will help you understand your options for PBX phone systems. Bring your business better connection with PBX phones. Learn more here.

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PBX Phone Systems for Your Business

DataTalk is an Ohio based telecom company that has served thousands of businesses in the Columbus area with high-quality phone systems, including PBX phones. We stay up to date with the latest telecommunications technology to bring you the best service. We’re proud to keep our hometown community of Columbus, Ohio connected with each other and the rest of the world. We bring our passion for top-tier communication to your industry.

PBX phone systems have become the standard for business phone systems. Most small businesses benefit from having an in-house phone system to manage high call volume and interoffice calling. When searching for your office communication needs, it can be hard to understand the different phone systems that are available to you. Most modern businesses get stuck in choosing between PBX phones or VoIP phones. In this guide, we’ll break down PBX, one of the most commonly-used business phone systems.

What is a PBX phone system?

PBX stands for Private Branch Exchange. It’s an overarching term that refers to a private phone system within a company. Instead of relying on the telephone company to route every single call for your business, a PBX server organizes your office phone lines and call routing.

PBX phones had their start in the 1960s. Businesses realized it was more practical to field calls between different departments rather than having the telephone company route everything for them. A private phone system allowed companies to better serve their customers. PBX supports high call volumes and has the ability to quickly route calls.

As business needs evolve and new technology gets integrated, PBX no longer means one particular thing. Reflecting modern updates, there are multiple types of Private Branch Exchange systems:

  • PBX
  • IP PBX
  • Hosted/Cloud-based IP PBX

PBX phones have been the primary preferred phone system for businesses for quite some time, but that is starting to change with the rise of IP telephony. In recent years, internet phone technology has brought a new shift to the telecommunications industry.


Traditional PBX System

A traditional PBX phone system refers to the standard of keeping a PBX server on-site and routing calls through the server. If you’re picturing a big box with a bunch of cables stored in the office closet or supply room, then you are exactly right. The server is one of the main components of a PBX system. At the beginning of PBX systems, businesses had to hire workers to manually route the calls in the office. Thankfully, our modern-day PBX servers automatically route the calls for us.

Some businesses prefer a traditional PBX system despite new technology. Traditional PBX allows you to stay connected even during power outages. If an emergency arises at your office, first responders are able to identify your location more quickly through a PBX phone line.

On the other hand, traditional PBX is not as ideal or cost-effective because of the bulky equipment and maintenance. It’s not as flexible in terms of business growth, adding lines, or opening new office locations. Businesses are starting to embrace new technology that blends with their PBX system. Traditional PBX is still an option for your business, but you may want to consider implementing IP PBX or a Hosted PBX, which brings new integration with modernized features.

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IP PBX may also be referred to as VoIP PBX or Voice over Internet Protocol PBX. This is where the Internet comes in to advance your phone system capabilities. PBX is boosted with internet connectivity to enhance your standard PBX phone features. Integrating IP technology with your PBX system can improve communication operations with softphones (calls through computer software), email integration, instant messaging, video chat, and much more. Think of an IP PBX like a new-and-improved PBX.

Business Phone Systems

Hosted IP PBX (Cloud-based)

A hosted PBX is a cloud-based system. This type of system is mostly handled by a third party, so you don’t have to deal with any of the maintenance in your office. Your phones are connected to a VoIP center hosted by the Cloud. One of the benefits of a hosted PBX is that you don’t need to store any PBX equipment at your business location. This is enticing for offices that have remote workers, e-commerce businesses, or multiple locations. Another bonus of having a phone system that is backed-up to the Cloud is that it keeps your information safe and secure from machine failure or natural disasters. In recent years, hosted systems are becoming more popular among business owners.

DataTalk brings updated and integrated phone systems to Ohio businesses!

We share our passion for communication with our local community and business owners. We understand that figuring out the intricacies of your phone equipment and software can be frustrating. That’s why we take the extra step to assist you in reaching your communication goals. Don’t get stuck using an antiquated phone system while your customers expect high quality service. Whether you’re a big company or a small business, we can help you select and install the phone system that best fits your needs. Your unique business is what makes our community excel. We’re here to help you reach your full potential by enhancing your interoffice and customer connections.

We’re an independent distributor of MITEL, INTERMEDIA, SAMSUNG, and TADIRAN .

We offer our expertise in business phone systems including:

  • VoIP
  • PBX
  • IP Telephony
  • Cloud-based systems
  • SIP Trunking

DataTalk is based in the wonderful city of Columbus, Ohio. Our office is located in the neighborhood of Clintonville. We’re down the road from the Columbus Park of Roses by the Olentangy River. We’ve worked with thousands of businesses from all over the city, from downtown to the outskirts. We’re proud to serve our community in Columbus, Ohio. When we’re not assisting businesses to reach their full potential, you can find us at the Ohio Stadium cheering on the OSU Buckeyes!

Not sure which phone system is right for your business needs? DataTalk can help you navigate your options. Contact our office today!