January 2024

How A Cloud Phone System Can Help Grow Your Small Business!

There are many benefits of Cloud phone systems, especially for small businesses! Cloud phone systems support businesses of all sizes, and they’re quickly becoming the mainstream option for professional communication strategies. Cloud-based technologies have ushered in countless developments oriented around mobile devices, and the demand for Cloud technology has only increased since the emergence of …

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Strategies To Reduce Your Call Center’s Call Abandon Rate!

Call abandon rate is a crucial metric for every call center, so here are some strategies to improve yours! Call centers are very fast-paced work environments that require employees to simultaneously juggle multiple tasks, so it’s understandable when call agents struggle to keep up with peak volume demands. The result of these stressful work environments …

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