Cloud calling has become a go-to tool for remote working teams and businesses of all types, so here’s what you need to know about it! There’s no denying how remote working has made the average workplace more fragmented in recent years, because today in 2023, we can easily be working with people spread all across …
First call resolution (FCR) is a huge call center metric, so it’s crucial for business leaders to know how to optimize it! One of the most important metrics for any call center is first call resolution (FCR), which is also referred to as first touch resolution and first contact resolution. FCR essentially is the overall …
What Exactly Is First Call Resolution, And How Can You Improve Your Company’s FCR Rates? Read More »
Call queuing is an important business phone system feature for countless companies, and here’s our overview of this valuable feature! Every business has to take their customer service seriously, because anything less than excellent customer care could put a company’s reputation in jeopardy in the age of online reviews. It’s your goal as a business …
What Business Leaders Should Know About Call Queuing! Read More »
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