IDeACOM Insights Newsletters

Deliver a Positive Customer  Experience with a Contact Center

Every contact you have with a customer allows you the opportunity to increase revenue.  How you handle customer contacts affects your bottom line.  Big businesses efficiently handle customers by building large, expensive call centers staffed by  hundreds of sales and support representatives. Their goal is to never keep a customer waiting and to  quickly respond …

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Kari’s Law and RAY BAUM’S Act: Compliance for Your Business

Kari’s Law Kari’s Law is named for Kari Hunt who was killed by her estranged husband in a motel room in Marshall, Texas in December of 2013. Ms. Hunt’s 9-year-old daughter had tried to dial 911 several times during the attack but was not able to because she did not know she had to first …

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5 Tips on Choosing a Telecom Provider for Your Business

Excellent communication is an important part of any business. Choosing a telecom provider isn’t the easiest task, though. There are a lot of different options available, and you don’t want to get stuck with one you can’t rely on.  Telecom services are important for connecting with your client base as well as communicating with your …

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Business Benefits of Video Conferencing

Internet technologies have turned our world into a virtual office in which we can conduct business with employees, partners, suppliers, and, best of all, customers all across the globe. Working in this virtual environment has become easier as well. Sophisticated video conferencing technologies make it possible to conduct face-to-face meetings as easily as it once …

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Do You Know If Your VoIP Service Is Secure?

Countless businesses are switching to a VoIP service, and the DataTalk team is here to ensure that it’s 100% secure! Voice over Internet Protocol, otherwise referred to as VoIP, has become one of the most cost-effective, reliable business phone system solutions for countless businesses all throughout the United States and abroad. The DataTalk team is …

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Save Time and Money with a Software Assurance Plan

Your investment in your business communications system and keeping that system available and up to date every minute of every day is critical. A short time ago, phone systems were mostly made up of wires and hardware. When the warranty on this equipment ran out, businesses were given the opportunity to purchase annual maintenance and …

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Telephony Features Within A Cloud Phone System For Small Businesses That Support Remote Workforce Teams

It’s important to understand the full functionality of the many features found within a cloud phone system for small businesses! There’s absolutely no denying how countless businesses have formed remote workforces over the past year due to the COVID-19 pandemic, and these changes to daily business operations have made communication efforts absolutely critical for any …

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What is Phishing? Identifying and Protecting Your Business from Phishing Attacks

For most businesses, email is a convenient and effective communication tool inside and outside of their organization. Unfortunately, it is also the primary avenue used by scammers for phishing attacks. Cybercriminals use emails to distribute malware, phishing, and other attacks designed to defraud individuals and corporations. Phishing attacks use a combination of email and fictitious …

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