cloud-based business phone system

What Exactly is a Cloud Contact Center & How Do They Work?

Cloud contact centers are becoming wildly popular, and it’s important for business leaders to know how they work and what their benefits are! Multichannel customer interactions are being revolutionized by Cloud contact center developments, and it’s expected that the Cloud contact center market will increase from where it is today at $27 billion to a […]

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Why Many Columbus Area Schools Need To Update Their Phone Systems!

The phone systems at many schools in Columbus are wildly outdated and in need of an update! We’ve supported many schools throughout the Columbus metro area with phone system upgrades in recent years, so we understand just how outdated the telecom technology is at countless educational institutions throughout our local area. We even sometimes come

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Reasons Why Businesses Should Switch To Our Cloud-Based Unite Platform When Relocating

Relocating your office/facility is stressful, but switching to the Cloud can make these transitions a lot easier! Relocating is always a significant step for any business, and it’s why a lot of business leaders will reflect on their current telecom systems and consider upgrades during these transitions. For a lot of business leaders, it’s a

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7 Advantages Of Utilizing Automatic Call Distribution

Businesses everywhere are benefitting from automatic call distribution, and you could be missing out without it! Automatic call distribution (ACD) is a really popular business phone system technology that helps companies manage large volumes of calls between agents and clients. What ACD essentially does is utilize a comprehensive system that will automatically connect one of

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