Common Issues With PBX Phone Systems, And How To Resolve Them!

Many businesses have PBX phone systems, so it’s important to know what to do when you experience common issues!

Today’s business world is changing at a rapid pace, and companies of all types are busier than ever before. This is why it’s so crucial for business leaders to have backup plans and established strategies when it comes to phone system malfunctions, because getting caught off-guard can end up being costly!

A lot of businesses utilize PBX phone systems for their telecom needs, and Data Talk has supported countless businesses throughout Ohio and beyond when it comes to upgrading PBX systems and helping people overcome all sorts of restrictions associated with conventional phone systems.

But it’s important to remember that PBX systems are still susceptible to experiencing issues every now and again just like any other business phone system, and the our team will be there for you when issues arise. Below we’ll be detailing some of the common issues of PBX phone systems that business teams should be on the lookout for, as well as how these issues are easily resolved!

Jittering & Transmission Delays

When you hear jittering sounds while you’re on a business call, it’s because there are disarranged sounds going through the call’s line. This is largely an issue in today’s business world because we’re all talking to each other through the Web.

This means that all of our voice data will go through our phones and literally into the Web as data packets, which is then delivered to the other end of the line. As is easy to imagine, transmission delays can sometimes occur and create jumbled data packets that even sometimes have gaps.

The best way to address jittering with your PBX phone system is to install a jitter buffer that properly stores data packets in accurate sequences. Jitter buffers are also beneficial because they’ll transmit these data packets in correct intervals, which results in clear call audio and minimized delays.

Internet Connection Lags

If your business phone system is operating within a slow Internet connection, it could create bandwidth problems that result in low-quality calls. The higher your company’s Web bandwidth, the more easily you’ll be able to transfer large amounts of data on a daily basis.

This is why it’s important for business leaders to understand just how likely it is for their Internet service provider to not be providing them with the amount of bandwidth they ultimately need. The Data Talk team will always be there for you when you need bandwidth evaluations, and we’ll set you up with an Internet connection that properly coincides with your phone system’s needs.

Latency Issues

Latency refers to any delays that happen between someone saying something on a business call and the other end hearing it. VoIP and latency delays are more common than most business leaders would like to imagine, and it can make calls with clients a lot more complicated than they need to be.

Some tips to keep in mind when it comes to preventing and solving latency issues include:

  • Preserving your Web bandwidth
  • High-quality network management
  • MPLS (multi-protocol label switching)

These tips are also useful when addressing jitter issues, too.

Low-Quality Router

If you know you have sufficient bandwidth and a properly-configured network, then your call issues could be sourced back to a low-quality router. Your company’s router needs to be fully compatible with your most important software, incredibly efficient, and fully capable of handling your team’s VoIP traffic.

Our experts will help you install a VoIP router that’ll improve your call quality, and also be budget-friendly.

Network & Bandwidth Interferences

When you’re overworking your low-quality phone system, it could lead to network and bandwidth limitations. This is never good for call quality, and it can lead to issues throughout your entire office.

We’ll help you prioritize your voice data so you can experience consistent high-quality calls, no matter how much bandwidth is being utilized!

Reach Out To Data Talk To Learn More About Our PBX Phone Systems!

Data Talk Telecom has helped thousands of businesses when it comes to implementing and maintaining high-quality PBX phone systems, and our experts will always be there for you when you have any questions or experience any unexpected issues.

Contact us online or call us today at 614-784-7100 to learn more about our PBX phone systems!