We help a lot of businesses that have outdated legacy PBX phone systems, so here are some red flags that it’s time to upgrade!
Most business leaders believe that they’re tech-savvy and up to date on the latest telecom advancements, until new technologies are rolled out and prove them wrong.
If you’ve had the same legacy PBX phone system for more than five years, then it’s likely that you’ve missed out on several digital transformations that have revolutionized hosted telecom solutions.
The good news is that it’s never too late to upgrade your existing business phone system, and below we’ll be detailing some common red flag warning signs indicating that it’s time to consider upgrading your legacy phone system!
You’re Still Using a 100% On-Premises PBX System
On-premises PBX systems used to be the business standard in the past, but recent tech improvements have quickly made on-premises systems less appealing for most companies. Today’s PBX systems are more secure and offer better call quality, and many businesses are choosing convenient hybrid solutions that allow them to keep their on-premises system and still reap the rewards of recent telecom improvements.
Some of the common drawbacks associated with 100% on-premises PBX systems include:
- Higher overall system costs
- Manual updates & hardware replacements
- Necessary on-premises IT staff
- Higher overhead costs
You Have an Unreliable Hosted PBX Phone System
Many businesses have experienced the benefits associated with hosted PBX systems throughout recent years, but it’s safe to say that a lot of companies still come across issues with inexperienced or unreliable telecom providers. If you feel as though you’re running into issues with your hosted PBX provider, it could be time to make the switch to Data Talk.
Here are some signs that you have an unreliable hosted PBX system:
- Poor call connection or dropped calls
- Incorrect Caller ID for your outgoing calls
- Call logs not matching analytics
- Difficult user interface
- Buggy call logs, queue groups and routing rules
- Long wait times when needing support
- Insufficient protection of your sensitive information
You’re Managing Remote Employees or Opening an Office
PBX upgrades are absolutely critical for companies that have remote employees or are opening up new office locations, because adding new lines and service agents is seamless with Cloud-based PBX systems.
Traditional PBX phone systems simply aren’t well suited for remote workforces, and your phone system should make things easier on you when you’re managing remote employees or expanding to a new office.
You Use Multiple Interfaces To Manage Call Flows & Phone Numbers
It’s no longer necessary to use multiple interfaces to manage your voice service and phone numbers, and our team can help you combine both unified communication capabilities with all sorts of PBX features.
Even if you don’t want to get rid of your existing PBX system, you can still implement strategies like SIP trunking to consolidate your telecom needs into one comprehensive interface. And when you’re managing your call flow and numbers from one central location, you can save time, reduce errors, and create a more flexible working environment.
Your Automatic Call Distribution (ACD) Lacks Intellect
VoIP technology supports growing businesses in countless ways, including your company’s call routine requirements. Companies of all sizes utilize call routing to efficiently connect their customers to the right agents and employees for more personalized experiences.
When you invest in a more tech-savvy ACD system, you can reduce handling times and increase your first call resolution rates. Efficiency is crucial for your company’s sales and overall operations, and helping your customers bypass queues and connect with your team members can go a very long way to bolster your customer satisfaction.
You Don’t Have Real-Time Analytics For Support & Sales Teams
Ensuring that your team continuously provides top-quality customer experiences is crucial for your successful growth, and coaching and insight opportunities are much more difficult when you don’t have things like call coaching features and real-time analytics.
There’s so much that your team members can learn by using things like quality assurance scorecards and call monitoring/recording features, because understanding your current strengths and weaknesses is paramount toward implementing much-needed improvements.
So if your company isn’t currently taking advantage of real-time analytics, it’s likely time to upgrade your PBX system to unlock these valuable capabilities.
Your Multiline Phone System Is Reaching Its Capacity
In 2024, multiline business phone systems have become outdated by default. This is because multiline doesn’t even come close to equaling unlimited capacity.
Modern PBX systems offer unlimited capacity, which means that additional fees are rare when you need more channels or call agents. So, why should your company worry about things like capacity limits when modern-day solutions are readily available to provide you with unlimited capacity?
We Offer Personalized PBX Phone System Upgrades
When it comes down to it, it’s time to upgrade your current phone system when your PBX is slowing down your business in any way. And the good news is that many top-tier telecom solutions work on top of your existing system, so you don’t necessarily have to replace your phone system right away if you don’t want to.
Our team is always here to help when you’re making these types of tough, long-term telecom decisions, and here’s what you can expect when you partner up with Data Talk to improve your company’s phone system:
- Expanded voice service portfolio
- Dedicated account services
- Seamless phone number management
- Affordable, superior voice quality
- International porting expertise
- And so much more!
Reach Out To Us To Learn More About Our Cutting-Edge PBX Phone Systems!
Data Talk is an industry leader based in Columbus, Ohio that has supported businesses of all sizes for over 60 years with their telecommunication needs.
Reach out to us online or give us a call at 614-784-7100 to get in touch with our tem today and learn more about how our PBX phone systems can match your company’s unique requirements!
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