Here are some of the industry trends that are sure to pick up next year!
2022 is about to come to a close, and this year has taught businesses a lot about just how important business communication is for an organization’s long-term success in the Digital Age.
As is not easy to imagine, cell phones are now the focal point of all commercialized communication these days, and below we’ll be detailing a handful of the latest industry trends that are worth keeping an eye out for as your business team begins making plans for 2023.
So below are some business communication trends you should know about:
Phones Will Continue To Be The Main Business Communication Tool Going Into 2023
The vast majority of businesses are now using personal cell phones as their primary tools for communication with both co-workers and clients. Even businesses that don’t necessarily use phones as their primary channel are still going to continue to use cell phones as an important tool.
Although most people still prefer in-person conversations as opposed to phone calls, there’s no denying that phone conversations are going to continue to compete with in-person talks as the primary mode of communication between consumers and businesses in the years ahead.
Company Size Isn’t A Factor When It Comes To Phone Usage Percentage
No matter how many employees work at any particular business, the overall usage of phones is relatively the same regardless of a company’s size. This essentially means that phones are still primary business communication tools, no matter how big or small an organization is.
Employees Are Increasingly Preferring Phone Calls For Internal & External Communications
Another growing business communication trend going into 2023 involves the proclivity of professionals towards phone conversations. This is directly related to the boom of remote workers in recent years, but next year will prove once more that people are excited by the idea of living wherever they want and being able to easily communicate with co-workers and clients via their personal devices.
However, it’s still likely that internal group conversations will continue to be on Zoom or other video-conferencing software programs. This is because most employers and business leaders prefer to be in-person when speaking with groups, but even business leaders are beginning to prefer phone calls when speaking with individual employees.
Cloud-Based Phone Systems Will Continue To Close The Gap With Traditional Systems
Although traditional business phone systems still hold the majority when it comes to what businesses are utilizing these days, there’s a growing number of companies that are making the switch to intermedia cloud solutions.
As more companies make the switch to remote working via the Cloud, the more likely we’ll see an adoption gap be closed between these innovative communication solutions and what businesses have relied upon for decades.
Overall Business Phone System Usage Is Expected To Exponentially Increase
Most companies are expecting to use their phones even more in 2023 than they did in 2022, as well as over the next several years into the future. Pretty much no one expects to be using their phones less in the future, so it goes to show that business communication solutions are only going to get more exciting and tech-savvy!
Most Businesses Will Prefer Multi-Device Phone Solutions With Flexibility
One of the biggest things that business leaders and employees want from their business phone system is flexibility, which directly correlates to most businesses wanting to be able to utilize multiple devices per person.
One of the features that’s going to grow a lot in 2023 is being able to receive and send SMS messages and business calls via a personal computer, because this is making everyday work life a lot more convenient for millions of people. And as business communication solutions continue to become more streamlined, more companies will incorporate these features.
The Vast Majority of Businesses Plan On Increasing Their SMS Usage
Whether it’s for communicating marketing messages with customers or speaking between co-workers, SMS text messages are now the go-to option for a lot of businesses. Most businesses still utilize different strategies more often than texting, but the trend towards SMS is only going to continue to grow in 2023.
SMS has also become more popular amongst larger businesses when they want to send out company-wide messages, and this is becoming a more effective communication strategy as compared to company e-mails and newsletters.
Data Talk Is Here To Help Bring Your Company Success Into 2023!
Data Talk has been around since 1963, so we’ve seen countless business communication trends come and go over the decades. But we’ve also never seen such rapid changes in our industry than we have in recent years, and our experts are here to help ensure that your company remains on the cutting-edge.
Contact us online or call us at 614-784-7100 to get in touch with our industry specialists and learn more about how we can prepare your business for 2023!
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