When a PBX phone system is experiencing issues, it’s important to know how to troubleshoot them!
Every business relies heavily upon their telecommunications strategies, because your customers and clients need convenient ways to reach your team and ask important questions about your products and services. Telecom strategies are also crucial in terms of helping employees be more efficient task-solvers.
A PBX phone system, which stands for private branch exchange, is a low-maintenance and user-friendly telecom solution that’s adaptable for all of today’s tech-savvy necessities. But it’s important to remember that even the high-quality PBX systems can sometimes experience issues, and business teams need to be prepared to address these issues in order to maintain their overall efficiency.
So below we’ll be delving deeper into some of the most common issues connected to PBX phone systems, as well as some troubleshooting tips to help you address any minor bugs!
Common PBX Phone System Issues & Troubleshooting Solutions
PBX phone systems are typically very reliable and experience little to no problems, but some issues occur every now and again. Below are some of the common issues that business owners should be aware of:
Jitter
One issue that PBX phone systems sometimes experience is referred to as jitter, and this means the call’s data might be temporarily disrupted and subsequently result in call quality issues. This is particularly an issue with PBX systems operating via the Internet, but the good news is that there’s a device called a jitter buffer that makes sure to maintain call quality and eliminate the risks of jitter.
So if your company’s PBX phone system doesn’t currently have a jitter buffer and is experiencing jitter symptoms, you’ll want to install one to fix these problems!
Inadvertent Busy Signals
No one wants to turn customers off by accidentally having a busy signal up, but some PBX phone systems will have wiring problems that then lead to inadvertent busy signals.
This is why it’s so important to make sure your system is correctly wired up, and that all of your devices are properly connected to your building’s electrical system. You may also want to consider a system reboot to troubleshoot this issue.
Bandwidth Troubles
Sometimes businesses will still experience call quality problems even when they have a jitter buffer, and these business phone system problems are often connected to bandwidth dilemmas. This is particularly an issue with VoIP phone systems, because these systems require top-notch Web connections.
When your business has low bandwidth, it means you can only send out a limited amount of data via the Internet. This typically leads to call quality problems. You should have at least 100Kbps with your Web connection’s bandwidth, and you may also need to upgrade your router to prioritize your website’s traffic and maintain top-quality calls.
Call Placement Issues
When your company’s calls aren’t being connected to the correct employees or departments, it’s an easy issue to resolve.
The main thing you’ll need to do is reconfigure your system’s Interactive Voice Response (IVR). This can be done by using your PBX phone system’s administration panel to reset your IVR settings and redirect your calls to where they’re supposed to go.
Latency
If you can hear your voice while you’re talking to someone on the phone, that’s referred to as latency. It technically is the term for any delay between the things you say and when the other line hears your voice.
There are three main types of latency, including:
- Queue delays
- Handling delays
- Propagation delays
Here are some troubleshooting tips for these types of latency problems:
- Ensure a bandwidth reservation
- Utilize a multi-protocol label switching (MPLS)
- Create a policy-based network management
Outdated Network Router
As mentioned above, outdated routers can also negatively impact a phone system’s call quality. This type of problem can even happen when your system has an adequate bandwidth.
So when your PBX system has decreased its latency issues and increased its bandwidth, ongoing call quality issues are likely connected to your router. These days, businesses need top-quality routers to avoid all sorts of issues related to the Internet.
Contact Data Talk To Learn More About Our PBX Phone System Services!
Data Talk serves hundreds of businesses throughout the country with their phone system needs, and we’re one of the top providers of PBX phone systems throughout all of Central Ohio. We’ve also helped countless businesses with transferring from a struggling phone system to a reliable, top-quality upgrade.
Our industry specialists are available to answer your questions and help you troubleshoot any issues you’re experiencing with your phone system, so contact us online or call us at 614-784-7100 to let us know what you’re currently experiencing with your company’s PBX phone system!
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