It’s time for business leaders to begin preparing their telecom strategies for 2024!
The telecom industry has remained one of the most competitive industries throughout this year, and things don’t look like they’re going to be changing anytime soon in 2024.
In order for businesses to remain successful next year and in the years ahead, it’ll be more important than ever to stay on top of the latest telecom trends. This is where the experts at Data Talk come in to support businesses of all types with cutting-edge investments and strategies, and below we’ll be detailing five upcoming industry trends that you should keep in mind as your team prepares for Q1.
Five Upcoming Trends That Are Re-Shaping The Telecom Industry
There’s absolutely no denying that the below telecom trends are going to leave their mark on businesses throughout the foreseeable future.
Your team’s telecom strategies ultimately impact every aspect of your business strategy, so keep the following trends in mind while you’re narrowing down your company’s best paths forward at the start of next year:
1. Substantial Strides for 5G
5G is a few years old, but it’s safe to say that it hasn’t quite yet reached its full potential as of December 2023. For the most part, third-party telecom providers have used 5G technology in tandem with 4G. This is mainly due to many telecom companies still using their existing infrastructure that was more relevant prior to 5G’s massive rollout.
One huge industry trend for 2024 is 5G being offered to businesses as a standalone service, which will allow companies to reap the rewards of ultra-fast internet and other digital services. 5G services will also provide businesses with improved cybersecurity and overall infrastructure stability—which wasn’t previously possible with 4G.
So the good news for business leaders is that they’ll now likely see substantial strides in their 5G technology investments throughout next year!
2. Cloud Computing Becomes Primetime
Although there’s nothing new about Cloud computing, there are still countless companies who rely upon private servers for their IT infrastructure hosting. This is likely going to change a lot in 2024 as more businesses migrate their data storage to the Cloud.
This migration will help companies improve their scalability, and it’ll also support telecom companies when it comes to fluctuations in customer demand. This improvement in Cloud computing will also support crucial assessment strategies, which can be invaluable while businesses are evaluating things like infrastructure investments.
This trend goes hand-in-hand with the upcoming strides in 5G, and it’ll be interesting to see how new phone apps and other digital services impact customer demand during the ensuing projected economic downturn.
3. AI-Assisted Customer Support
Companies of all types are doing their part to avoid bad customer service experiences, because most customers are willing to switch partners after just one bad instance of customer support.
This is why businesses are currently trying to differentiate themselves when it comes to their customer support strategies, and one emerging trend for 2024 is using AI-enabled predictive behavior analysis to improve personalization, automate CRM software, accurately identify leads, and sharpen customer segmentation.
Today’s AI technology will also help companies with predicting customer inquiry types and volume, which bolsters more accurate tech support and troubleshooting. Virtual customer assistants and chatbots are likely to become more widespread next year as companies use them to improve response times, provide better self-service support, reduce customer care overhead, and ultimately improve customer support strategies.
4. AI-Assisted Network Operations
AI is going to support businesses with a lot more than just customer service throughout 2024, and this includes the use of AI algorithms to improve a company’s overall performance and service.
Progressive-leaning business leaders will more likely use AI to improve their network operations through predicting user patterns and better adapting to user demand fluctuations. AI technology will also help businesses to proactively detect any performance anomalies, which will allow business leaders to more easily recognize when things like software maintenance and resource allocation changes need to be made.
Many companies will also use AI to self-repair network dilemmas, and others will use it for cybersecurity strategies.
5. Improved Cybersecurity
Cybersecurity has been a major concern for business leaders throughout recent years, and there will continue to be cybersecurity trends throughout 2024.
Many telecom specialists believe that we’re just now seeing the beginning of what data breaches and cyberattacks are capable of being, and that upcoming 5G advancements will open the door for new types of corporate espionage and hacker threats. Every business has sensitive data that needs proper protection, which is why telecom providers will be ramping up their cybersercurity efforts next year on a broad scale.
This means that detection, prevention, and incident response measures will likely be amped up—and some businesses may even turn to the Blockchain for these types of cybersecurity solutions.
Contact The Data Talk Team To Stay On Top Of The Latest Telecom Industry Trends!
Data Talk is a telecom leader based in Columbus, Ohio, and our team is here to help your company remain on the cutting edge of your respective industry. The above trends are going to be critical throughout 2024, but there’s so much that our experts can help you with when it comes to your company’s specific needs.
Reach out to us online or call us at 614-784-7100 to speak with our team today about what business strategies you’d like to implement next year!
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